Are you the missing piece to our puzzle? Join us.

We're building a best-in-class team of cybersecurity and information management professionals specializing in connected medical devices and critical infrastructure assets. If you're looking to level up and offer your unique skills and capabilities to the cause, you've come to the right place...

 

 Senior Professional Services Engineer  (USA: Location TBD)

Responsibilities

The Professional Services Engineer is a key technical contributor that works closely with customers throughout the early design stages through to the deployment phases.

You will be expected to work closely with the sales team and customers as a trusted technical adviser. You will be tasked with providing solutions to overcome networking challenges, as well as methods to streamline design and deployment.

Requirements

Experience

  • Minimum of 5 years hands–on experience as a vendor PS/Field Engineer or an IT Engineer
  • Hands-on experience deploying, configuring and troubleshooting cybersecurity solutions
  • Experience working with enterprise network architecture and implementation
  • Deep knowledge and hands-on experience in networking — primarily layer 2, 3, & 4
  • Hands-on experience with routing, switching, 802.1Q, VLAN, LAN, WAN, VPN, encapsulation, and other network technologies
  • Hands-on technical experience with Cisco and Aruba networking solutions
  • Hands-on experience with setup and administration virtual environments (e.g. VMware ESXi)
  • Linux system administration experience with Redhat, CentOS or Ubuntu
  • Project management experience

Tasks

  • Provide architecture, deployment, training, health check and troubleshooting assistance to customers on or off-site
  • Interact with customers to identify the requirements of a complete and successful implementation of the solution
  • Troubleshoot enterprise networks in order to isolate and resolve problems
  • Collaborate with Regional Sales Managers and Sales Engineers on account management, new opportunities and network architecture deployment designs
  • Coordinate implementations and important cut-over work
  • Build operational playbooks, best practices and other documentation
  • Collaborate with other departments to develop services as needed to facilitate customer success
  • Identify new service offerings and help grow the services organization
  • Manage customer concerns while helping to convey an understanding of the technical considerations

Attributes

  • Subject matter expertise in network architecture and solution deployment
  • Ability to build scripts in shell, perl, or python (The ability to automate tasks is a plus)
  • A methodical approach to task management and problem solving
  • Ability to drive results effectively for multiple projects simultaneously
  • Team-mindedness with positive attitude and a strong willingness to learn
  • Excellent written, verbal, and presentational communication skills
  • North American location accessible to a major airport
  • Willingness to travel (as much as 70% of your time may be devoted to travel within North America)
  • BS in in Computer Science, Computer Engineering required (Higher level education a plus)
  • Security certification such as CISSP, SSCP or GIAC preferred
  • Network certification such as CCIE preferred